Our service.
In black and white.
A robot that stands still simply lets your grass keep growing. That is why we fix our service times in a contract, with a Belgian team that knows your machine.
What you can expect from us.
The terms below apply to the Assured plan and are included in your service agreement. You can hold us to every point.
Response time
You report a problem by phone, email or the app. Within 24 hours you receive confirmation and an initial remote diagnosis.
All plansTechnician on site
If remote diagnosis does not solve it, a technician visits the next business day, at no extra labour cost within your plan.
All of BelgiumPreventive maintenance
Blades, cutting deck, sensors and battery are checked periodically. We schedule the service; you don't have to think about it.
Per yearRemote monitoring
Faults and error messages come straight to us. We often solve them before you notice.
Via the cloudSoftware updates
Navigation, safety and app receive remote updates. Your machine gets better without leaving the field.
IncludedSupport in your language
Our technicians help you in Dutch, French, English and German. No foreign service desk, no phone menu.
Four languagesResponse within 24 hours
Set down in writing and contractually enforceable, with a technician from Belgium.
"We'll come as soon as possible"
An intention, not a guarantee. No fixed timeframe and every intervention charged separately.
Choose your level of cover.
Every plan includes the basic guarantees. Higher levels add faster intervention, more preventive maintenance and wear parts.
Essential
Solid maintenance, you manage the rest.
- Response within 24 hours
- Technician on site within 3 business days
- 1× preventive maintenance per year
- Remote software updates
- App and cloud access
- Support NL/FR/EN/DE (Mon-Fri)
Assured
For those for whom downtime costs money.
- Response within 24 hours
- Technician on site the next business day
- 2× preventive maintenance per year
- 24/7 remote monitoring
- Remote software updates
- Annual operator training
- Priority for interventions
Carefree
Fully taken care of, no surprises.
- Response within 24 hours
- Technician on site the same or next business day
- 4× preventive maintenance per year
- Wear parts (blades, brushes) included
- 24/7 remote monitoring
- Dedicated account manager
- Seasonal planning and quarterly report
How we fix it.
Alert
The robot reports a fault automatically, or you call or email us.
Remote diagnosis
Our technician reviews the data and log files and solves the issue right away where possible.
Intervention
If a technician is needed, they visit within the timeframe of your plan.
Follow-up
You receive a short report and we adjust the maintenance schedule if needed.
Service & warranty.
What does the manufacturer's warranty cover? +
Every machine comes with a manufacturer's warranty against material and manufacturing defects. The exact duration and conditions per model are stated in your quote. A service plan adds preventive maintenance, fixed response times and support.
Do I need a service plan? +
No, but we strongly recommend it. Without a plan, we come out on request and charge each intervention separately. With a plan, you know in advance what you pay and the response time is contractually fixed.
What happens if the robot breaks down at night? +
You report it by phone, email or the app. We follow up according to the response time of your plan, first remotely and, if needed, with a technician on site.
Does leasing include service? +
No, leasing and service are separate. The lease finances the machine; maintenance, response time and support are arranged with a service plan of your choice.
In which languages do I get support? +
In Dutch, French, English and German.
Service guarantees in black and white?
We discuss your situation and set the terms down contractually before you decide.